Permanent Jewellery FAQs
PERMANENT JEWELLERY FAQ's
What is permanent Jewellery?
Permanent jewellery has taken the world by storm. This is jewellery which is designed by YOU in store and then expertly welded together without the need for a clasp for a continuous glam look. Clasps can be unsightly, they can make bracelets difficult to put on and remove. Ready made bracelets are also not custom made, therefore resulting in bracelets being far too big or small and getting in the way. Experiencing designing every element of your jewellery yourself is an exciting and unique experience.
Sure you can get personalised jewellery elsewhere, but where can you truly design your special piece and get it custom made to order while you wait??
Can welded jewellery be removed ?
While we LOVE that our jewellery has no clasps for ease and a continuous glam look, The word ‘permanent’ simply means there is no clasp. If you need to remove your jewellery for any reason, this can be done easily with a pair of scissors.
If you wish to remove only temporarily for an MRI for example, please cut the welded jump ring and DO NOT cut through the chain itself. Cutting the jump ring to remove means we can then re-weld your special piece with a new jump ring at any time. We also only charge £10 for a re-weld service.
Cutting through the chain itself will mean your jewellery may be irreparable and cannot be re-welded.
Is it safe?
Absolutely!
Our specialist jeweller Charlotte has years of experience making many kinds of jewellery.
At Jessica & James StyleLab we adhere to strict operational procedures and your safety is our highest priority. We provide you with special protective eyewear and a layer of thick material between your skin and the jewellery when welding.
The weld is performed using a special pulse arc jewellery welder at only 1 or 2% power and at no point does the weld touch your skin. The whole process is completely painless, super fun and very addictive..
The weld itself is only 3 milliseconds. Blink and you'd miss it!
Can I have a clasp ?
Absolutely! Getting welded is a major trend but we are also conscious that lots of people would love to design their own jewellery but would like a traditional clasp to remove.
Clasps can be added to any of our chains. If choosing a clasp option you will also receive a luxury Jessica & James gift box to store your new jewels in
What is the minimum age?
Our minimum age for permanent jewellery is 16 years old.
All Under 18’s MUST be accompanied by a parent/grandparent.
What about MRI’s ?
If you are attending an MRI, having surgery or want to remove you can do this easily with a pair of sharp scissors. Please cut the welded jump ring and DO NOT cut through the chain itself.
Cutting the jump ring to remove means we can then re-weld your special piece with a new jump ring at any time or you can have a clasp put on your special piece of jewellery. We also only charge £10 for a re-weld service.
What chains and charms do you have ?
We have over 18 different styles of chains and over 50 different charms and connectors to choose from at your appointment from initials to hearts to real gemstones
What to expect at the appointment ?
We want your time with us to be a luxurious and fun experience. You will have lots of time to choose your favourite chain and charms and get designing your perfect piece of jewellery.
Once you have chosen your design, it’s time for the custom fitting You will be measured so that your design will fit you perfectly, checking that you are 100% happy with the fit before we get welding. It’s then time to get welded and voila you are ready to take on the world in style
Will it set off airport scanners ?
No All of our jewellery is made from quality materials that are not magnetic and will not set off airport security. As you wouldn’t remove your wedding ring at the airport, you do not need to worry or remove your permanent jewellery.
Get booking that holiday and be the envy of everyone in your new jewels
Can I bath in it ?
100% Bath, shower , swim - the world’s your oyster. Our jewellery is 100% waterproof meaning you do not have to worry about tarnishing or nasty turning green. Our jewellery is made to be lived in 24/7
Do I have to pre book ?
As permanent bespoke jewellery is so popular, we get very busy and would not want you to be disappointed that we cannot fit you in on the day.
Therefore we work on an appointment only basis.
This is to ensure that you receive the best service and experience possible, giving you the time to sit back and relax whilst designing your special piece.
To book, head on over to our Fresha booking page which is linked on the homepage of our website & socials. You can also click here:
https://www.fresha.com/book-now/jessica-james-stylelab-a8mitzxz/all-offer?pId=1063420
All bookings require a deposit.
How long does it take ?
A single appointment takes approximately 30 minutes
For joint appointments please allow 1 hour
Can I return my welded Jewellery ?
At your appointment we will assist with the design and selection process and ensure you are 100% happy with your chosen piece and fit prior to the weld.
After this point all sales are final.
Like any personalised offering, as the jewellery is a bespoke, made to measure service specifically tailored to you, we do not offer refunds or exchanges.
What if I break my Jewellery?
We carry out a weld inspection and ensure your jewellery is 100% secure before you leave our lab.
Your jewellery is made to last, however if the weld is compromised and breaks we will repair the bond completely free of charge within 14 days of purchase. Please retain the chain and get in touch to arrange re-welding.
No jewellery is indestructible and claspless permanent jewellery does not mean indestructible. Even though we only use the highest quality materials, as with any other jewellery item, Please wear with care. All jewellery is susceptible to damage and can break when accidentally pulled or snagged. If you do break your chain or charm accidentally, send us a picture so we can see if it can be salvaged as we may be able to fix your special piece for a small charge. We are not responsible for damaged or broken items
ONLINE COLLECTION ORDERS FAQ's
What happens when an item has sold out?
We pride ourselves on slowmade, unique and limited edition pieces.
To be unique, we want our gorgeous customer family to own a piece of jewellery not everyone can buy. which is special to them. We never make large batches of any collection. If a product sells out, occassionally Charlotte may restock with limited numbers, however usually, especially for one off designs, unfortunately once its gone its gone. If you love something be sure not to miss out.
Is your jewellery suitable for sensitive skin?
Our online jewellery collections are made using the highest quality base metals of either :
Stainless Steel, 925 Sterling Silver, Copper or Zinc, all of which are completely nickel and lead free.
If your skin is sensitive to some metals, please read the product descriptions BEFORE purchase to ensure the materials are suitable for your skin
Do you ship Internationally?
We ship to the UK ( our home country ) and the USA only at the present time.
Due to changes with Brexit regulations for sending parcels overseas we unfortunately had to make the decision to stop shipping to RIO and Europe.
Do you make custom orders?
Absolutely we do. If we have the materials in stock we can make it! We also offer bespoke bridal services.
Please message us on instagram: @JessicaandJames_Stylelab or send us an email: jessicaandjamesuk@outlook.com to discuss your ideas for your perfect piece. Please note custom order turnaround time is approximately 4-6 weeks.
How will my order arrive?
Your goodies will arrive by Royal Mail in 2-4 working days ( UK ) OR 10-18 working days ( USA ) in a recyclable cardboard box to protect your items during transit. We really mean it when we say we're anti plastic - all our packaging is fully recyclable and biodegradable.