FAQ's

General FAQs

Permanent jewellery is designed by YOU in store and then expertly welded together without the need for a clasp, for a continuous glam look. Clasps can be unsightly and make bracelets difficult to put on. Experiencing designing every element of your jewellery yourself is an exciting and unique experience — where else can you truly design your special piece and get it custom made while you wait?

Absolutely. Our specialist jeweller Charlotte has years of experience not only with permanent jewellery but with making all types of jewellery over the years. We provide special protective eyewear and a layer of thick material between your skin and the jewellery when welding. The weld is performed using a specialist pulse arc jewellery welder at only 1–2% power and at no point does the weld touch your skin. The whole process is completely painless, super fun and very addictive. The weld itself is only 3 milliseconds — blink and you'd miss it!

Absolutely. Clasps can be added to any of our chains. If you choose a clasp option you will also receive a luxury Jessica & James gift box to store your new jewels in.

Minimum age is14 years old. All under 17s must be accompanied by a parent or grandparent.

We have over45 different styles of chainsand over100 different charms and connectorsto choose from — from initials to hearts to real gemstones, all in real 925 sterling silver, 14ct gold filled or hypoallergenic stainless steel.

You'll have lots of time to choose your favourite chain and charms and design your perfect piece. Once chosen, you'll be measured for a perfect custom fit — we check you're 100% happy before welding. Then it's time to get welded and voilà — you're ready to take on the world in style!

No. All of our jewellery is made from quality materials that will not set off airport security. Just like your wedding ring, you do not need to remove your permanent jewellery at the airport.

Yes. Bath, shower, swim — the world's your oyster. Our jewellery is fully waterproof and made to be lived in 24/7. No tarnishing, no turning green.

Yes — we work on anappointment onlybasis to ensure you receive the best possible experience. Book via our Fresha page linked on the homepage, or click below.

Book Your Appointment

A single appointment takes approximately30 minutes. For joint appointments please allow1 hour.

'Permanent' simply means there is no clasp. If you need to remove your jewellery, this can be done easily with a pair of scissors.Please cut the welded jump ring only — do NOT cut through the chain itself.Cutting the jump ring means we can re-weld your piece with a new jump ring at any time. Re-weld service is only£10–15.Please be aware that if the chain is cut instead of the welded jump ring, this will result in the chain being broken and unrepairable.

Simply cut the welded jump ring (not the chain) with sharp scissors, snips or nail clippers before your MRI or surgery. We can simply re-weld your beautiful piece back on or add a clasp afterwards.

Unfortunately even though we do all sorts of jewellery repairs , we DO NOT repair or reweld permanent jewellery bought elsewhere. You will need to contact the company who made your jewellery. This is because we do not know the quality of the work , chains or guarantee what materials were used for your piece to be welded against your skin unfortunately.

As the jewellery is a bespoke, made-to-measure service tailored specifically to you — as with any personalised offering — all sales are final and not returnable. We ensure you are 100% happy with your design and fit before welding.

We carry out a weld inspection before you leave. If the weld itself breaks within 6 months of purchase, we will repair it completely free of charge. Please note that we are in no way responsible for any broken or damaged chain or charms at any time. Permanent jewellery is susceptible to damage by nature as it is worn continuously. Accidental damage can arise from normal daily wear. If accidentally broken please send us a photo so we can assess the damage and quote to repair.

Pet Collar Charms

If a product sells out, Charlotte may occasionally be able to restock if the same gemstones can be sourced, however some of our stones are one of a kind cuts that we can not always find again. We source the highest quality gemstones for our pet jewellery and often offer limited edition charms which sell out on a first come first serve basis.

The split ring to attach to your pets collar is identical to that on a key ring. You gently open the ring to tread onto the collar or harness. The double ring feature keeps the tag secure and in place.

We currently ship our pet charms within the UK and Channel Islands only. Due to Brexit regulations we unfortunately had to stop shipping to the EU and Europe.

Each collar charm is handmade especially for your pet. Most charms will be made and shipped from our Staffordshire studio within 2 working days, however during very busy periods ( particularly Christmas ) it can take up to 5 days to make your order.

Your charm will arrive in its own biodegradable sleeve with gemstone crystal properties attached making a lovely gift and keeping your charm protected in transit. All our packaging is fully recyclable and biodegradable — we're proudly anti-plastic.
Your order will arrive by Royal Mail in 2–4 working days (UK) if standard shipping is selected. First class and priority shipping is also available.

Online Collection

We pride ourselves on slow-made, unique and limited edition pieces. We never make large batches. If a product from our online jewellery collection sells out, Charlotte may occasionally restock with limited numbers — however once it's gone, it's usually gone. If you love something, don't miss out.

Yes. Our online collections are made using the highest quality hypoallergenic stainless steel and natural semi-precious gemstones — completely nickel and lead free.

We currently ship to the UK and the USA only. Due to Brexit regulations we unfortunately had to stop shipping to the EU and Europe.

Absolutely. If we have the materials in stock, we can make it. We also offer bespoke bridal services. Message us on Instagram @JessicaandJames_Stylelab or email jessicaandjamesuk@outlook.com. Custom order turnaround is approximately 4–6 weeks.

All of our jewellery collections arrive in their own branded luxury Jessica & James jewellery box. Handwritten Gift notes are free of charge if gifting. Please add a note to your order if you would like this option.
All our packaging is fully recyclable and biodegradable — we're proudly anti-plastic.
Your order will arrive by Royal Mail in 2–6 working days (UK) if standard free delivery is selected. Upgrades to 1st class and express are available. We use Royal Mail as our shipping handler. For USA orders shipping time is around 10–18 working days (USA) .

All orders will arrive in a recyclable cardboard box.

Visit Us Near You

Permanent Jewellery Near Me

Our studio is based in Uttoxeter, Staffordshire — easily reachable from across the region. Whether you're travelling from Stoke-on-Trent, Stafford, Burton, Derby or beyond, we'd love to welcome you.

PERMANENT JEWELLERY — UTTOXETER STUDIO

PERMANENT JEWELLERY NEAR STOKE ON TRENT

PERMANENT JEWELLERY NEAR STAFFORD

Address

Jessica & James Stylelab
Love Hannah Studio
29 High Street
Uttoxeter
ST14 7HN

You can find us on Google Maps. Disabled/wheelchair accessible

Getting Here

We are less than a 30-minute drive from Stoke-on-Trent, Stafford, Burton and Derby, PLUS less than an hour's drive from Birmingham and Nottingham — making us the ideal destination for a special jewellery experience.

Parking

There is plenty of parking nearby:

The Maltings Car Park (ST14 7QD) — closest to the studio, with disabled parking and access
Market Square — free parking for up to 1 hour
Waitrose — free parking for up to 2 hours

All car parks are within a 1–5 minute walk to the studio.